Chatbots are entering applications and platforms at an impressive rate. The rise of artificial intelligence has made the development of chatbots a very popular and almost common thing nowadays. Why? To simulate a more interactive and user-centred experience for the customer.
While some bots are based on scripts, others are based on machine learning, building on the phrasing used by customers to perfect the user experience. The appeal of Chatbots lies in the fact that it can make messaging a portal to other apps, making what would be usually be many tasks between apps, a seamless experience for the user.
Have a look at our Chatbots Whitepaper and how it could be of use to you, or your business.